Business Support Services

Solid IT offer a range of support contracts to help give your company the piece of mind that your IT infrastructure is well maintained.

Remote Access and Telephone Support

Solid IT offers Remote Access and Telephone support. Once a company sets up remote access and telephone support, all calls are diverted to your company's designated support engineer which means that you are not continually being bounced around different people in a call centre and have a dedicated point of contact who knows the specifics of your business. Computer problems can cause serious disruption to your business. Problems such as software crashes, installation problems and dead e-mail quickly translate into wasted time, missed schedules and lost revenue.

Quick Problem Analysis

The first task when diagnosing a problem is working out exactly what is the cause of the problem - is it hardware?, is it software?, or even a virus maybe.

By using Solid IT Remote Access and Telephone Services, our experts can securely take 'remote control' of your PC to help fix problems without even coming on-site.

And what happens if you need on-site help? Occasionally, IT problems may occur because of a faulty piece of hardware that needs to be replaced or repaired. In the instance that problems cannot be solved remotely or over the phone, Solid IT offer professional 'on-site' support should your company need it.

On-Site Support - 24 Hour Response

Whether you need instant help, support or a site visit from a qualified, trained engineer we offer immediate assistance through our 24 hour response plan. We are available by the hour to perform any kind of maintenance, support, repair or configuration work. Simply call or e-mail us to make a booking.

Dedicated Support

With Dedicated Support you can have an engineer on-site for an agreed amount of time per week. Solid IT can work with your company to ascertain a decision on the amount of time an engineer is needed on site based on your previous requirements. This can be not only cost effective, as a reduced rate is paid for the engineer, but can also be productive for your business as your dedicated engineer will effectively become part of your staff working with your other staff members to resolve more efficiently problems or improve your current infrastructure.